RETURNS & EXCHANGES POLICY (SALE ITEMS)
SALE ITEM CONDITIONS
All sale/clearance purchases are:
- Final sale (non-returnable)
- Non-exchangeable
- Non-refundable
Exceptions apply only for manufacturing defects.
STANDARD RETURN POLICY
For regular-priced items:
- 14-day return window from delivery date
- Items must be:
- Unworn/unwashed
- With original tags attached
- In original packaging
DEFECTIVE ITEMS
For quality issues:
- Notify us within 48 hours of delivery
- Provide clear photos of defect
- We’ll provide prepaid return label
- Choose replacement or store credit
HOW TO RETURN
- Log in to your account
- Initiate return request
- Wait for approval email
- Ship using approved method
REFUND PROCESSING
- 5-7 business days after receipt
- Original payment method refunded
- Shipping costs non-refundable
EXCHANGES
Available only for:
- Regular-priced items
- Size exchanges
- When stock permits
INTERNATIONAL RETURNS
- Customer covers return shipping
- May incur customs fees
- Refund excludes original shipping
IMPORTANT NOTES
- Sale items ineligible for return/exchange
- Store credit valid for 12 months
- Keep return tracking number
- Allow 10 days for processing