FREQUENTLY ASKED QUESTIONS

ORDERING & PAYMENT
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Apple Pay. All transactions are 256-bit SSL encrypted.

Q: When will my card be charged?
A: Your payment method is charged immediately upon order confirmation.

SHIPPING & DELIVERY
Q: How long does shipping take?
A: U.S. orders typically arrive in 3-7 business days. International delivery times vary by destination.

Q: Do you offer express shipping?
A: Yes, expedited shipping options are available at checkout.

SIZING & FIT
Q: How do I determine my size?
A: Refer to our detailed size charts with exact garment measurements on each product page.

Q: Do your sizes run small or large?
A: Our pieces are true to size – we recommend checking the specific measurements for each style.

PRODUCT CARE
Q: How should I care for my items?
A: We recommend:

• Hand wash cold
• Lay flat to dry
• Avoid bleach and fabric softeners
• Do not iron directly on fabrics

RETURNS & EXCHANGES
Q: What’s your return policy?
A: Unworn items may be returned within 14 days with original tags and packaging.

Q: Can I exchange an item?
A: We offer size exchanges for non-sale items when inventory permits.

MATERIALS
Q: What fabrics do you use?
A: Our collections feature premium:

• Microfiber blends
• Stretch lace
• Moisture-wicking fabrics
• OEKO-TEX certified materials

GIFT CARDS
Q: Do gift cards expire?
A: No, our gift cards never expire.

Q: Can I use multiple payment methods?
A: Yes, you may split payment between gift cards and credit/debit cards.